Frequently Asked Questions

Holds
I am building a wall for my kids, which sets should I get?
How many climbing holds should I get?
How many t-nuts should I get?
Are the holds guaranteed?
What if I am just not happy?
What is the texture like?
Are they tendon friendly?
What size holes do I drill for the t-nuts?
What pattern should I use for the t-nuts?
What is the metal thing in each picture? Is it included?
Are the holds weather resistant?
Can I mount climbing holds on drywall?
My wall is thicker than 3/4", do I need special bolts?
Where can I get help with installation?

Security
Will my credit card be secure?
What is a CVV2 number and why do you need it?
Will you give my personal info to other companies?

Ordering
When will my order arrive?
What about backorders?
Is the hardware included?
Should I purchase stainless steel bolts?
How much is shipping? Can I speed it up?
My order was declined, but my card company says it went through. Why?
Can I return my order?

I am building a wall for my kids, which sets should I get?
For both young climbers and beginners, we suggest our Kid Packs or any of our Bucket Sets. Chip sets are not recommended for young climbers as they are too small for use by hands and typically require climbing shoes. Please refer to our advice section for more information. Top

How many climbing holds should I get?
We recommend 1 hold per 2 square feet of climbing space for excellent coverage. This is also ideal coverage for climbing walls for young children. When your budget is a concern, or you are only dealing with taller climbers, 1 hold per 3 square feet is sufficient. Start with what your budget will allow, you can always add more as time goes on. Top

How many t-nuts should I get?
We recommend 2-3 t-nuts per square foot for regular climbing walls. A good formula is 2.25 t-nuts per square foot. For play sets, it is common to only purchase as many t-nuts as you have climbing holds. Be sure to do it right the first time, you won't want to take the wall apart to add more at a later time. Top

Are the holds guaranteed?
The holds are guaranteed against breakage. The warranty varies by the manufacturer. Please see the specific product page for more details. If you need to return your holds due to warranty issues, please contact us by email for directions. In your email, you will need to include your order number, a written description of what happened, and an image clearly showing the damage. Top

What if I am just not happy?
We always accept returns on unused holds - just make sure they are returned in the original condition in the original packaging. Holds must be returned within 30 days. All sales on gear, hardware, and padding are final. Top

What is the texture like?
The texture varies by manufacturer and the set. However, the texture is in the medium range - a perfect compromise between softness and longevity. Top

Are they tendon friendly?
Of course they are! Great care and planning goes into selecting our products. We have a 'safety first, realism second' approach. However, we do realize that this is a subjective issue. Top

What size holes do I drill for the t-nuts?
A 7/16" diameter hole is recommended. Top

What pattern should I use for the t-nuts?
For ease of installation, and overall looks, we recommend a 'random grid' instead of exact spacing. If you plan on 2.25 t-nuts per square foot, your holes should be about 8" apart. Please see our installation info for more information. Top

What is the metal thing in each picture? Is it included?
Each picture shows a carabiner for size reference. A carabiner is roughly the size of a cassette tape. It is not included with (nor necessary for) the holds. Top

Are the holds weather resistant?
Our holds will handle nearly any condition, in any location. We do not use UV resistors as they actually make very little difference in true color longevity. You will get some color fading as with most plastics left outdoors, however the structural integrity of the plastic will remain. Top

Can I mount climbing holds on drywall?
Absolutley not. Drywall or paneling is not strong enough to handle the stresses of a climbing wall. The standard surface is 3/4" plywood for indoor walls. We suggest you build a supplemental frame to attach to your existing wall (into the studs). Attach the plywood to this new frame. This new frame will also provide a small gap between the plywood and your existing wall. This will help reduce damage to your drywall and allow room for bolt clearance. Please see our installation info for more information. Top

My wall is thicker than 3/4", do I need special bolts?
We package our bolts for standard 3/4" plywood walls. If your wall is thicker than 3/4", be sure to select the proper thickness from the product page before you add the item to your shopping cart. Top

Where can I get help with installation?
Please visit http://www.cheapholds.com/install.html for help with installing t-nuts, holds, and much more. Feel free to contact us if you have any questions.  Top

Will my credit card be secure?
Yes. We use the highest security measures available to guarantee safe transactions. When you are about to enter your credit card information, look for the locked padlock (at the bottom of your browser) indicating that the site is secure. Rest assured your credit card will be safe. Top

What is a CVV2 number and why do you need it?
This 3 or 4 digit number is a new security feature. Since this number is only printed on your credit card and never anywhere else, it proves to us that you are the card holder. While this will eventually be required of all online merchants, we have just chosen to implement it ahead of time. Top

Will you give my personal info to other companies?
Absolutely not. We hate it when other companies do this to us, so we will never do it to you. Top

When will my order arrive?
Our current processing time is typically around 5 business days. You will receive your shipping confirmation and tracking number (if available) via email once your order has been shipped. Ground shipping may take up to 5 business days. You can check the status of your online order by clicking here. Top

What about backorders?
Any items that are backordered for more than 90 days, or are no longer available, will be canceled from your order. Top

Is the hardware included?
All holds do come with the necessary indoor bolts or screws. In most cases, t-nuts and wrenches are sold separately. Top

Should I purchase stainless steel bolts?
If your wall is outdoors, we highly recommend upgrading to stainless steel bolts. You will need to add this option from the product page, before you add the item to your shopping cart. Top

How much is shipping?
Shipping costs are based on the order subtotal. You can use any speed of delivery, however the order will still be held by our standard processing time. Please contact us first if your order is extremely urgent. The standard shipping costs are shown below. AK and HI rates may vary. Please contact us for faster options and/or rush processing. Top

My order was declined, but my card company says it went through. Why?
In the process of charging your credit card, the funds are first requested from your card company. If the funds are available, the money is placed on hold. This first step is called an authorization. If the authorization is given on your order, our server will then attempt to verify your billing and security info. If we are unable to verify the billing and security portion, your order is declined by our server and the funds are never actually taken. However, the authorization may remain still remain on your credit card account. Since we did not accept the funds, this authorization will automatically disappear in approx. 2-5 days. Top

Can I return my order?
We do accept returns on un-used holds, contact us for return shipping info and the return shipping address. Returns must be returned to the manufacturer within 30 days, and must be un-used and in their original packaging. All sales on gear, hardware, and padding are final due to safety concerns. Take special care when packing to ensure they arrive without damage. Returns are not accepted if the holds are damaged due to poor packing. You must include a copy of the sales receipt and a written explanation for the return or exchange. We recommend that you use a traceable and insured delivery service for the return. We can not be responsible for damaged or lost packages. Top