Why buy from us?

We can answer this with one word - Commitment. We prove this in three ways:

Commitment to our Quality
We pride ourselves in having the highest quality standards in the industry. Many companies claim this, but not many can actually prove it. Color blemishes, texture defects, and poor bolt holes are all too common in the hold industry. We have developed a unique control process that combines over 15 separate quality checks to ensure consistent, high quality products. We closely monitor things such as actual chemical ratios, texture quality, washer angles, and much more. Rather than just randomly spot checking as many companies do, we actually take the time to check each and every product that leaves our factory. It doesn't take an expert to notice our attention to even the small details. Our bolt holes are clean cut with perfect counter-sinks, without plastic buildup on the washer. The countersinks are placed at the correct depth, and the bolt hole is perfectly square with the base of the hold. The entire base is sanded perfectly flat, rather than just around the edges. Our texture is uniform and without defects. As a last measure of quality, we carefully wrap and package each hand hold to help eliminate possible damages that would occur in shipping. We want our products to arrive to you in the excellent condition we produce them in. When you purchase climbing holds from Crater Holds, we guarantee your satisfaction and we stand behind our products with a lifetime guarantee against breakage. Unlike many of the new low cost, home based hold makers out there, Pyramide USA, Inc. (the parent company of Crater Holds) is fully legal and is a registered corporations covered with liability insurance. We manufacture our products in the USA in a commercial manufacturing facility. We use state of the art processes, materials, and methods that are new and unlike anyone else out there. You can be assured of professionalism and quality when dealing with us.

Commitment to our Customers
We treat our customers with the respect they deserve. We return phone calls and emails in a timely manner. We offer advice and direction when needed. We make exceptions, accommodate, and customize whenever necessary. Orders are processed and shipped within the time we say. If we expect longer than normal processing time, we always make a notice of this on our home page and in our FAQ section. We guarantee satisfaction with our products. We back our holds with a lifetime guarantee against breakage, regardless of the cause. We do not substitute products without customer consent. We listen carefully to feedback and adjust our products and services to be in tune with what our customers want. If an error is made on our part, we more than make up for it and do not settle the matter until the customer is satisfied. When an order is sent out, we send shipping confirmations via email that contain the delivery date and tracking number. Recently we have implemented an online status check system so customers can instantly check on their order 24 hours a day.

Commitment to our Sport
Some companies just sit back and collect money. We are proud to give back to the industry and sport we love. Over the years, we have been a top sponsor of many national events and organizations including: The American Bouldering Series, USA Climbing Association, and The Phoenix Boulder Blast. In addition to the large scale organizations and events, we are proud to support small climbing advocacy groups such as the Red River Gorge Climbers Coalition, the South East Climbers Coalition, the Grand Ledge Climbers Coalition, and many more. We regularly sponsor national and small local climbing events and competitions. In addition, we are regular advertisers in leading industry magazine including Climbing Magazine, Rock & Ice Magazine, and V Bouldering. These magazines in turn use their profits to support climbing in many ways. When you make a purchase with Crater Holds, part of your money is actually helping to promote and protect climbing in the United States. While there may be a few 'cheaper' hold companies out there, none of them can match our level of contribution and commitment to our sport.